Refund & Cancellation Policy

Last updated: 28 September 2026

1. Free plans

MenuScreen's Sampler plan and ReviewLoop's Free plan cost nothing, so there's nothing to refund. You can stop using either at any time by deactivating or deleting the plugin.

2. Monthly software subscriptions

MenuScreen Rush/Fleet, ReviewLoop Starter/Pro and BookFlow Starter/Growth/Pro are billed monthly. You can cancel at any time from My Account or by contacting us:

• Cancelling stops future billing — your plan stays active until the end of the period you've already paid for, then reverts to the free tier (BookFlow: 10 bookings/month; MenuScreen: Sampler, 10 menu items).
• We do not normally provide a partial refund for unused time remaining in a billing period that has already started, except where required by law or where GrowthCraft approves a refund for duplicate billing, a material defect or another verified payment problem.
• Where a selected BookFlow paid plan includes a 14-day PayFast card trial, the first monthly payment is due after the trial. Cancelling before the disclosed trial-end date prevents that first monthly charge.

3. Failed payments

If a renewal payment fails, we do not cut access off immediately. MenuScreen, ReviewLoop and BookFlow keep the paid plan active for a 7-day grace period. If payment is not recovered, the product falls back to the free/read-only behaviour without intentionally deleting data. Paying again restores the same key and plan.

4. Interactive Portfolio Builder

Since this is a custom, one-off service rather than software:

• A full refund is available if you cancel before we begin work on your project.
• Once work begins, the part of the deposit covering work already performed and committed third-party costs is non-refundable, subject to applicable law. Any remaining refund or balance is calculated from the accepted scope, work completed and unavoidable costs.
• If you're unhappy with the delivered site, tell us — see the revisions policy on our Terms and Conditions page.

5. How to request a cancellation or refund

Email billing@growthcraft.org.za with your name, order number, product/plan, reason and supporting details. We aim to acknowledge the request within 2 business days. Approved refunds are returned to the original payment method where practical; the time to appear in your account depends on the payment provider and bank.

6. A note on South African consumer law

Rights for digital software and services depend on the applicable law, whether delivery or performance has started with the customer's consent, and whether the product is defective or materially different from its description. Nothing in this policy removes a right available under the Consumer Protection Act, the Electronic Communications and Transactions Act or another applicable law.